One company in the correctional firm that has been achieving great heights of success in the past few years is Securus Technologies. The company has over the years invested millions into developing new criminal justice and correctional technologies that would contribute to building safer communities. Even though there are many other correctional firms, Securus Technologies has been leading from the front because of its dedication towards its customers. Securus Technologies has received A+ Rating from the Better Business Bureau, which showcases the high standards that are being maintained by the company to serve its customers.
It has also helped in increasing the trust of the customers and investors in the company. In the year 2018, Securus Technologies won three prestigious Gold Stevie Awards for the best customer service, which further consolidated the position of the company in the correctional sphere. The customer service category is always a highly crowded category in which hundreds of companies from across the globe participate. Winning three awards for the best customer service is a huge achievement, which has helped the company to build a solid reputation in the industry.
Apart from providing excellent customer service, Securus Technologies also builds highly advanced and futuristic correctional technologies. It is a well-known fact that the correctional agencies are trying to fight the problem of drones entering the prison airspace and dropping contraband packages. It is a problem that needs to be addressed seriously as many of the dropped packets that have been caught also contains weapons, which can put lives of many inmates as well as the correctional personnel in danger. Securus Technologies understands the gravity of the situation and thus, has been trying for many months to develop a technology that would put an end to this problem once and for all. It is for this reason; Securus Technologies introduced the drone detection technology recently.
The drone detection technology is known to help with detecting the presence of drones in the airspace over the prison. It would help the correctional officers to catch the drones before it can drop any contraband packages that reach the hand of the inmates. Supply of contraband needs to be stopped as it contains many illegal materials, which can impact the safety of other prisoners as well as corrupt the correctional ecosystem. Securus Technologies is currently running the pilot program of drone detection technology and is confident that this technology would continue to evolve into the future and eliminate the use of drones. The drone detection technology is highly needed these days to ensure that the criminals do not use the drones to supply contraband inside the prison. The drone detection technology is the only such technology present today that can combat the menace of drones successfully.
Securus Technologies is a company that has stood out in the field of prison communications since the company first came into existence. Currently, the company is one of the largest inmate communications providers in the entire country. Securus Technologies offers services in voice and video communication to inmates in prisons around the country. In addition, they also assist judiciary by providing them with patient monitoring services so that they can track all the communication that goes on between the prisons and the outside world. Currently, the company is being headed by Rick Smith, who heads the company from his position of chief executive officer.
Inmate monitoring has been an of a huge help to prisons all over the country. In the past, the prisons could not monitor all the communication that was going on between inmates and their friends and family, but now with the kind of technology that Securus provides, the task has become a lot simpler. All of the communication that goes on is also recorded and kept so that it can be used if justice demands it. By doing this, the crime rate in the prisons has dropped significantly, and the communication to outside crimes has also dropped. This system has been proven to be extremely efficient, and more and more prisons are opting to go down this route of inmate monitoring.
Because they are a communications provider, it is essential for Securus Technologies to stay at the top of their competition at all times. The company believes in constantly upgrading the technology that they use in their communications and monitoring services so that they can always be at their most efficient level while doing their monitoring. The company has been of an incredible service to society through this supervision and has contributed immensely to public service.
Securus Technologies released a list of comments compiled from emails and letters that they had received in October last year. The comments were from prison and jail officials who had used their services and products to solve and prevent crimes. The names of the officials and the facilities were redacted to protect the identities and to uphold client privilege. Securus’ products were used to prevent inmate-on-inmate crimes and other crimes outside the prison facilities. Richard Smith is the chairman and CEO of Securus. He said that the company tried to release a new service and product each month to help make the incarceration environment safer.
Richard added that the company received thousands of pieces of correspondence on the impact that their products had on the safety of the society. He finished by stating that it was an honor for Securus to play such an important role in the protection of citizens. One of the comments went into detail about how prison officials had collaborated with Securus to solve a case. The officials were able to get information from the call monitoring service that they used to get a search warrant. This led to the arrest of a corrupt official who was charged with introducing contraband into the facility.
Another comment described how the call monitoring service was able to provide information about incidences that were happening in the facility. The officials were able to establish that there was alcohol abuse, drug selling, mobile phone access, and money being transferred. Securus’ products had also been used to prevent the introduction of contraband into the correctional facilities. The LBS Software had been used by law enforcement to obtain the location of a stash of illegal drugs and assets. The official said that this would have been impossible without the help of Securus.